Design – Build – Operate – Transfer.
Customer Success means Business Success.
Effectively translating great strategy and analytics into daily optimal operational and commercial realities. I have many years' practical experience in the Insurance and Telecommunications customer service industry. I am committed to promoting customer service excellence through operational research, training and insight. My vision is to help businesses improve customer service and create memorable customer experiences that build reputation, enhance commercial profitability, and make businesses sustainable regardless of market conditions. With extensive experience in the corporate environment, it translates into a unique understanding of the challenges facing modern businesses and the increasingly competitive environment in which they must operate – which allows me to apply proven customer service principles to help overcome these challenges. My passion is Customer Service, Operating Commercials and Innovation to improve Customer Experience and by assisting with implementations thereof. We can all do with better service. My skills in Program Management, Commercials and Operations allow me to ensure that strategic objectives are implemented in accordance with the objectives, for the required amount and with the quality that is necessary to ensure success.