Job Specifications for Process Engineer
Purpose: The Process Engineer need to lead, supports, and facilitates process improvement initiatives across multiple functional units for both strategic and continuous process improvement and process automation efforts. This includes design and support throughout implementation to assure alignment with strategic initiatives, driving consensus among business units including process ownership and governance. Design activities involve documentation, management, and oversight of end-to-end business process analysis to improve productivity, cost-effectiveness, and compliance.
Output Profile:
- Improved productivity and cost-effectiveness
- Enhanced compliance with regulatory requirements
- Effective documentation and management of business processes
- Successful implementation of process improvement initiatives
- High-impact business process engineering initiatives
Performance Outputs:
- Lead the definition, scoping, and chartering efforts for business process analysis and design projects related to process improvement and automation.
- Participate in planning sessions with business owners to improve business processes and prioritise process re-engineering initiatives.
- Access and analyse processes, data points, and controls to determine sub-optimal performance and make recommendations for improvement.
- Responsible for improving organisational capabilities including facilitating growth, customer loyalty, cost reduction, improved efficiency, employee engagement, and culture change.
- Experience in managing projects across multi-functional teams.
- Participate in and support business case development processes.
- Document processes and procedures using standard methodologies and tools.
- Ensure all changes to processes are reflected in the repository of process documentation.
- Apply process improvement and reengineering methodologies and principles.
- Contribute to the design and implementation of organisation-wide process-centric methodologies.
- Provide process and business consultation services.
- Facilitate the business requirements to the technical teams.
- Work with customers to establish and maintain excellent working relationships.
- Facilitate organisational change.
- Provide education and coaching on process methodologies and enterprise process leadership.
Influence:
- Expected to come up with suggestions on improved practices
- Influences or changes specific administrative or operational practices in a team, section, or department
- Influences or changes specific administrative or operational practices affecting more than one department
- Influences or changes broad practices or policies affecting a whole division or business unit
- Influences or changes broad practices or policies affecting other areas of the business
- Has a strong influence on the strategic direction of one or more divisions or business units
- Required to convey information to others in own work area
- Required to convey information to others outside of own work area but inside the organisation
- Required to convey information to others outside of the organisation
Communication:
- Understand and carry out detailed written procedures
- Understand and carry out detailed technical and/or functional instructions or queries
- Understand and carry out written company policy documents
- Routine communication in connection with instructions, requests, or normal work tasks
- Routine communication with customers or clients
- Basic explanation of products or services to customers or clients
- Basic e-mail, fax, or mail correspondence
- Detailed e-mail, fax, or mail correspondence
- Detailed technical explanation of products, services, or systems to internal or external customers or clients
- Factual reports on aspects of the business
- In-depth technical reports, proposals, or project briefs affecting one or more business units
- Written proposals or presentations aimed at changing practices within or across business units or selling a product or service to external clients
Skills Requirements:
- Banking or Financial Services background preferred
- Business Process Modelling with BPMN experience
- BPMN 2.0 and advanced business modelling concepts
- Analytical, facilitation, and verbal/written communication skills
- Present information, analysis, ideas, and positions clearly in writing
- Ability to navigate complex organisational structures
- Ability to foster collaboration and gain support for recommendations
Educational Requirement for Process Engineer
- Bachelor’s Degree in Business, Business Administration, Industrial/Management Engineering, IT, or equivalent experience
- Three (3) to seven (7) years working experience in Business Process Improvement/Automation
- Expert in process modelling methods and standards
- Advanced process engineering methodologies (Six Sigma/Lean Sigma)
- Advanced knowledge of software development life-cycle methodologies
- Project Management Certification
- Six Sigma Black or Green Belt Certification advantageous
Competencies:
- Accountability and Dependability: Advanced
- Attention to Detail: Advanced
- Planning and Organising: Advanced
- Effective Prioritisation: Advanced
- Customer Focus: Advanced
- Change Management: Advanced
- Coaching and Mentoring: Advanced
- Effective Communication: Advanced
- Interpersonal Skills: Advanced
- Collaboration and Partnering: Advanced
- Taking Initiative: Advanced
- Learning Agility: Advanced
- Teamwork: Advanced
- Build Emotional Connection to Brand: Advanced
For more Job Opportunities click HERE
To Keep update with all new Job Opportunities Follow us on LinkedIn